Shipping and Delivery Terms

DISPATCH

What are the shipping times for your products?

We take up to 48 hours maximum to process your order and then generally between 2 to 15 working days to deliver to you depending on the country of destination and the delivery times of the carrier.

Yes, you just have to specify the country of destination when ordering by indicating your delivery address.

Where are you located?

Our warehouse is located in Villeneuve Saint Georges in France.

Where do we ship our products from?

Our garment warehouse is located in Dakar, Senegal and our finishing and shipping warehouse is located in Villeneuve Saint Georges, France.

Do you provide product tracking information?

Yes, once your order has been validated we will send you an order confirmation email . Then, your order will be prepared and delivered to the carrier. As soon as your order is on its way, you will receive an email with a tracking link allowing you to follow its delivery.

In case you do not receive it for any reason, log in to your account, choose the order concerned and click on the "Track my package" button . You will then be sent back to the carrier's site, which will inform you in real time of the location of your package. In case you can't find it, contact us by email at contact@loveliesafrica.com

DELIVERY

What is the cost of delivery charges?

The amount of delivery costs differs according to several criteria: the nature of the items to be shipped, their weight, their volume, the mode of transport and the delivery destination. To find out the shipping price for a particular item, just check the product overview page. If you wish to know the total amount of the shipping costs of your order, you must then validate your basket.

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, or stock availability on different dates, there will therefore be two deliveries.

My package is damaged. What can I do ?

In the event that the delivery person presents you with a damaged package, we invite you to check the contents of the package to ensure that your order is complete and that no product is damaged. In case of doubt, we advise you to refuse the delivery in its entirety and to contact us as soon as possible so that we can organize a new shipment.

I received an item that is damaged or does not match the product. What can I do ?

If you have received a defective item or one that does not correspond to your order, simply send us an image of the item in question to the email address: contact@loveliesafrica.com. Then after confirmation from us, return the item to us by following our return procedure, we will send you a replacement item as soon as possible.